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AVIC: In the midsummer season, the sun is like fire, remember them who are struggling in the field

  2022-08-07

introduce: Today, half of the concentrated vacation is over. When most people choose to cultivate their body and mind, they are still busy in the outfield. Enduring the scorching heat, they are not afraid of hardships, work conscientiously, and use the enthusi

Today, half of the concentrated vacation is over. When most people choose to cultivate their body and mind, they are still busy in the outfield. Enduring the scorching heat, they are not afraid of hardships, work conscientiously, and use the enthusiasm of civil aircraft people to bring the best service of Xinzhou to users. Their dedication to aviation and their enthusiasm for work are dazzling like a blazing sun.
Cotonou International Airport 35°C
"It's been one year and three months since the first day I arrived here," said Wu Lingjun, the service team leader.
According to the arrangement of the on-site representatives and the needs of users, the service team entered the venue at 8:15 in the morning and left at 5:30 in the afternoon. They are like gears on a bearing every day, turning regularly, matching the appearance of the four seasons. In August, they just turned to summer. They were in the outfield, and there were no holidays or concentrated vacations. Every day was spent on the tarmac under the scorching sun.
This team of 4 people is mainly responsible for the daily maintenance and repair of a MA600 aircraft. As the team leader, Wu Lingjun conducts technical service coordination, organization, implementation and closure work with users on site; team member Ma Xiaohui is responsible for information recording work such as epidemic prevention and control, on-site service personnel work, and life; Lou Chunfeng and Yang Yongfeng are responsible for their work. Technical support and guidance within the profession.
In the face of the severe epidemic situation, they avoided contact with the outside world as much as possible. Always adhere to the dual fronts of epidemic prevention and work. During the communication with users, wear masks throughout the process, disinfect them in time, and always remember to protect themselves, and resolutely do not let the epidemic affect the service effect. They always practice the "customer-centric" concept, listen carefully to the needs of users in the process of daily maintenance and repair of aircraft, and conduct face-to-face discussions. For some practical problems, they will give feedback to the domestic quick response center as soon as possible, and contact related businesses Supervisors, to solve user needs in a timely manner. Their professionalism and execution have brought users an overflowing sense of security.
Djibouti International Airport 39°C
Djibouti is located on the west coast of the Gulf of Aden in northeastern Africa. It has a tropical desert climate. It is hot and rainy all year round, with an average temperature of 37°C and a maximum temperature of over 45°C.
"August is the summer in Xi'an. There is no summer in Djibouti. There is only a hot season here. It is a hot season for most of the year." Zhang Fusheng, head of the Djibouti security team, said. Under the premise of overcoming the epidemic, safety, heat and other difficulties, the 7 members of the service team did their best to ensure the safe and effective operation of the aircraft in the face of the rolling heat wave. This kind of popularity is no surprise to them. From the one-year field technical support work in Djibouti on November 21, 2021, they have become half "locals" and are used to it. The pace of work and life here.
The two existing MA60 aircrafts not only provide strong support for local transportation, emergency rescue, VIP special plane support, etc., but also their supporting service capabilities have been well received by users. In April of this year, the flight instructors began to carry out the flight line work for the user pilots. During this period, the service team entered the airport at 5 am every day to assist users in completing the pre-flight inspection of the aircraft. During the flight, they will arrange technical personnel to follow the flight support, and the rest of the personnel will cooperate with the relevant work on the ground. Due to the tight flight time and heavy tasks, the required daily flight time is about 6 hours. The service team not only has to get up early, but sometimes even give up lunch and lunch break, and will not end the work until they cooperate with the user to complete the post-flight inspection and troubleshooting. .
At present, according to the user's requirements, it is necessary to carry out cross-day and night flight training. The service team enters the field at 2:00 p.m. every day to complete the pre-flight, follow-up support and post-flight work. In many cases, the work can be completed in the early morning. Although the task is heavy, the service team has always adhered to the policy of epidemic prevention above all else, and did a good job in personal protection at work. The local temperature is often as high as 40 degrees or more. They sweat like rain at work, and even the masks are soaked by the sweat dripping from their foreheads, and they often forget to wipe them when they are concentrating. Even so, these dilemmas are vulnerable to their enthusiasm for service. The service group is a safe haven for the two MA60 aircraft. Even if they are far away from their homeland, they can ensure that the MA60 aircraft can fly better when they are on duty in a foreign country.
Blantyre International Airport 33°C
Since the delivery of two MA600 aircraft at Blantyre Chileica International Airport on July 18, the service group has spent nearly a month there. It is said that it takes 21 days to develop a habit, and they gradually adapted to the local life rhythm and began to further promote other work.
The service team consists of 5 members, mainly responsible for the daily maintenance and repair of 2 MA600 aircraft. As the team leader, He Yuanchao is responsible for technical service coordination, organization, implementation, and the life and epidemic prevention of the team members; Xie Xin is responsible for the technical problems of the aircraft and the technical support of various professions in the service group, and guides users to teach the work; Xie Rui and Zhang Guotao provided technical support within their professions.
A user once said: "You are not our friends, you are our brothers."
A simple sentence is not only a recognition of the work of the service team, but also a subtle supervision, which makes them feel more sense of mission and pressure. The field service has a long way to go. When users give such high trust to the service group, how can they live up to the expectations of users.
The service group has been in contact with users since the internal training, from caring about daily life to birthday condolences, from feedback on needs during training to regular communication, the service group treats them as friends. After arriving in Blantyre for the first time, the service team immediately went to work, insisting on arriving on time at 8:00 every day to complete the daily maintenance of the aircraft.
In terms of epidemic prevention and control, the service team carried more supplies of daily necessities to minimize the risk of contact with the outside world, and paid attention to personal protection during discussions with users. Epidemic prevention and daily work were carried out in an orderly manner.loitering munition
The hot surface temperature is a physical and psychological test for every field service staff. When they come to an unfamiliar environment, they not only need to sharpen their will to adapt quickly, but also need to stick to the line of defense against the epidemic while efficiently completing their jobs. During the concentrated vacation, they never forget their mission, serve users with sincerity, give full play to their own light and heat, and show their "customer-centric" concept of civil aircraft with full energy and enthusiasm.

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